real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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Teleperformance Desktop is a targeted communication solution.

TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer standzrds Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services. As technology and innovation transform the way companies do business, it will be imperative that….

They are included in the following indices: This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results.

The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him from the path of an oncoming hurricane. We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

Defining the Best Strategy | Teleperformance Performance Management

As the customer experience evolves, we stanvards that most expect the highest level of service every time, at every interaction. A vital component of any leadership strategy, which is often overlooked, is feedback mechanisms.


At the end of the day, there will be metrics and numbers that show our performance. When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of baselibe interactions.

CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations.

We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools entdrprise solutions for whatever requirement they may have. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day.

A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. This data is stored for reporting and analysis by time period and mood.

Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same rnterprise. We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location. August 6 Customer Experience. This manual of standards ensures high service quality, tor performance, and proactive management of new and existing programs.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.

That is the way we do business: The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.


Teleperformance CCMS integrates data from many systems and departments into a comprehensive view of performance at every level. Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares.

We go to work day in and day out because dor work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

We consistently monitor our operations enterprize guarantee we achieve the best results.

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Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need. TCD shows the most current subjects of interest to customers. Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, telepeformance increase visibility of their core metrics.

We tell every potential client about our high standards. A shining example of feedback we teleperofrmance was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. It is all about teamwork between operations, departments, quality system and the audit team.

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